Hi Team,
I hope you're having a great day!
I was just informed that your Service Order Number 87360349 was delivered. I want to know if everything is fine and do you have chance to swap the faulty Access Point with the new one.
If everything is working properly can I proceed with the case closure?
If you need any further assistance with this issue don't hesitate to contact me. I hope that we provided the support that you expected.