Once children have received one of these rudimentary exams, the responsibility for getting them into a Sarrell facility shifts from community outreach to call center. The appointment reminder call is as intrinsic a part of the American dentist-going experience as the paper bib or a gurgled, instrument-addled discussion of one’s vacation plans. Sarrell’s call center workers—typically, college students working the phones part-time—make those familiar calls, but they also contact parents whose children have been screened to see if they’ve followed up with their own dentists. If a family doesn’t already have a dental home, the call center workers will offer to make an appointment at Sarrell.