In 2004 IATA launched “Simplifying the Business”, an industry-wide programme designed to make passenger travel easier and more efficient. It comprises five projects:
the implementation of 100% electronic ticketing
bar coded boarding passes
common use self-service check-in
radio frequency identification (for baggage in addition to several other areas)
paper free air cargo with IATA e-freight electronic document system
Now, Simplifying the Business is entering a new phase, with the development of processes supporting of self-service solutions enabling passengers to manage all aspects of the journey from reservations to arrival: check-in; baggage processing; documentation checks; . For Simplifying the Business. because the modern customer wants speed, convenience and control. and at the same time allow airlines to become more efficient.”