reception is a communication by face to face. Make a duty greeting guest , register guest, may need to coordinate with other departments on matters relating to the guest . staff must be knowledgeable about the hotel as well. In other details about hotel services output of yield and regulations or if the guest was asked to respond without waiting for the guests. PR will impress guests have part. Guests may also be interested in the services of the hotel and told the others (word of mouth) to serve the public finance front desk telephone lift luggage porter or guest relations were possible. The hotel has a good service to training. Or a manual distributed to employees of the hotel.