Dear Valued Customer
I am so sorry to hear that you still not receive order. I would like to explain you rst about status of shipment. Sometime delivery status can be delay because of many factors such as customs, climate, long holiday etc. I have guarantee time if buyer not receive item within 45 days (business day), so if you do not receive item within 8 May 2013 I will refund you full amount.
I am very appreciate for your patience and your kindness
Best regards
We regret to inform you that the delivery of your item may be delayed due to the winter storm / heavy snow conditions in the US / Europe / Australia
We appreciate your understanding and patience. We will keep tracking the status of your item, and try our best to offer you help. You are also welcome to contact us at anytime.
Sorry for the delay and thanks for your understanding,