Regarding the directives, the participants said:
“…Apparently, these directives create change. Neither I nor others believe in these directives as
they are short-term or formal and superficial. These changes are not easily internalized. Many
years should pass and they should be proved and adopted by others. Then it becomes normal.
When normalized and although proved, they still are not changes. It is an instruction for changing
a procedure…”
(Low managerial level, 8 years of managerial experience)