We received your letter of February 27, 254-. As soon as we received your letter we got in touch with the packers.
We must apologize for the mistakes.
We will arrange for a refund as soon as we received the faulty goods. A replacement has been dispatched today.
We will must again apologize for the inconvenience. We look forward to serving you next time.
Sincerely Yours,
(Mr. Jimmy Rord)
Expont Manager