“Emergency medical dispatch” means the reception, evaluation, processing, and provision of
dispatch life support, management of requests for emergency medical assistance, and participation in ongoing
evaluation and improvement of the emergency medical dispatch process. The emergency medical dispatch process
is not limited to call routing only, but includes identifying the nature of the request, prioritizing the severity of the
request, dispatching the necessary resources, providing medical aid and safety instructions to the callers, and
coordinating the responding resources as needed.