Major hotels and corporate companies are relying more and more on outsourced professional housekeeping service providers to cater to their needs. This study focuses on the reasons of outsourced services in Housekeeping department and its impact on Housekeeping operations. In an effort to do so, a survey in the form of a questionnaire was conducted from the sample comprising employees of 27 star category hotels of Mumbai & Pune cities.
The respondents were employees from the Executive Housekeepers to the associates’ categories of the Housekeeping department. It has been observed that outsourcing is practiced in most of the Hotels to sustain cost effectiveness, improves performance of existing employee, saves time, improves service quality and improves efficiency of department.