Virtual communities are gradually becoming incredibly influential in tourism as consumers increasingly trust better their peers, rather than marketing messages. The most cited definition of a virtual community was firstly given by Rheingold as “a virtual community is a group of people who may or may not meet one another face-to-face, and who exchange words and ideas through the mediation of computer bulletin boards and networks”. A Virtual Travel Community (VTC) makes it easier for people to obtain information, maintain connections, develop relationships, and eventually make travel-related decisions. Vogt and Fensenmaier stated that participation and attitude are the primary dimensions of consumer behaviour in the virtual communities. Since many travellers like to share their travel experiences and recommendations with others, Virtual Travel Community have become one of their favourite areas to post their travel dairy. Additionally, online travellers are enthusiastic to meet other travellers who have similar attitudes, interests and way of life. As such, better understanding Virtual Travel Community users’ behaviour and motivation can assist tourism practitioners and policy makers to establish, operate, and maintain Virtual Travel Community in a more efficient way. This, in turn, facilitates consumer centric marketing or relationship marketing. Virtual Travel Community, however, may be at risk of losing members if their members are not satisfied with the content, design, security policies, and repercussions for non-compliance with community rules. The emergence of Web 2.0 or Travel 2.0 brings together the concept of Social networking/virtual communities and applies it to the tourism industry. TripAdvisor (www.tripadvisor.com) is amongst the most successful social networking/virtual community in tourism that facilitates the reviewing of all hotels around the world and brings together individuals in discussion forums. The system provides users with independent travel reviews and comments written from TripAdvisor members and expert advisors and provides a powerful platform for interaction between peers. User satisfaction is a major factor for evaluating a travel organization. By analyzing Virtual Travel Community’ content, travel organizations can understand their customers’ satisfactions and behaviour, and undertake corrective actions to improve their offering. They can also increase brand awareness and strengthen brand association through the assistance of Virtual Travel Community. Despite Virtual Travel Community’ large potential impact on the tourism industry, Preece stated that research on the topic is still at an infancy stage when comparing to other geographical and physical communities.