There are many causes for complaints and a sensible customer will realize this and will write the supplier a calm and reasonable letter. In fact, a will-written claim letter will usually result in a satisfactory adjustment. Customer claims generally deal with one of the following Merchandise: orders incorrectly filled: unsatisfactory quality of goods: goods damaged or missing. Money Errors in statements and invoices: misunderstand ngs regarding price and terms of payment. Service Delays in filling orders or shipment. To be fair to the seller and yourself, write a complaint promptly. Show by attitude your and wording that you have confidence in the seller's fairness- confidence that he will make the adjustment after he gets the facts. organizational Plan > 1. Refer to the order Athe goods have been delivered, acknowledgement should be made 2 State the causes for complant. > 3. Make request for action, but it must be reasonable. a