A Business Process is a collection of activities designed to produce a specific output for a particular customer or market. It implies a strong emphasis on how the work is done within an organisation, in contrast to a product’s focus. A process is thus a specific ordering of work activities across time and place, with a beginning, an end, and clearly defined inputs and outputs: a structure for action.
A Business process:
1.Has a goal
2.Has specific Inputs
3.Has a specific output
4.Uses resources
5.Has a number of activities that are performed in some order
6.Many affect more than one organisational unit. Horizontal organisational impact
7.Creates value of some kind for the customer. The customer may be internal or extern