Main purpose of job
Act as an ambassador for the Nespresso brand in the Boutique. Welcome, advise and provide guidance to customers on Nespresso products and services.
Job Description
• Provide excellent customer service in the Boutique to prospects and Club members
• Identify customer needs and proactively advise them on Nespresso products and services
• Introduce customers to the art of coffee tasting and develop their curiosity about our full range of products
• Carry out the sale of Nespresso products presented in the Boutique (coffee, machines, accessories)
• Contribute to achieving individual and boutique targets
• Cashiering duties and carry out payments in accordance with the defined procedures
• Assist new customers in membership registration, present the Boutique and Club services, and assist them in their selection during their first purchase
• Actively manage the customer database on a daily basis and update customer records
• Ensure that the boutique is clean (well-ordered, correct equipment, properly presented)
• Fill the display cubicles with capsules, machines and accessories on a daily basis
• Receive, check and put away goods received at the boutique, following policies and procedures
• Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service
• Assist the rest of the boutique team in all daily activities
Who we are looking for
• 1-2 years working experience in a luxury boutique, premium retail or hospitality industry
• Direct customer sales experience in premium products and services
• Strong command of spoken English and Thai
• Good communication skills and problem solving skills
• Good knowledge of Microsoft Office
• Strong ethics and integrity
• Great teamwork and able to multi-task
• Responsible and has an eye for details
• Customer service-oriented
• Cash management, stock and inventory management experience
• Strong interest in coffee
• Willing to work on shifts and weekends
Interested candidates, please submit your CV together with current photo and remuneration package to jirapak.dhirasansuwan@th.nestle.com
*Only shortlisted candidates will be notified*