3.3.1 Physical Differences
In some cases the product of one firm is physically different form the product of other firms. One good is chocolate, the other is vanilla. One good uses plastic, the other aluminum.
3.3.2 Perceived Differences
In other cases goods are only perceived to be different by the buyers, even though no physical differences exist. Such differences are often created by brand names, where the only difference is the packaging.
3.3.3 Support Services
In still other cases, products that are physically identical and perceived to be identical are differentiated by support services. Even though the products purchased are identical, one retail store might offer "service with a smile," while another provides express checkout.
3.3.1 Physical Differences In some cases the product of one firm is physically different form the product of other firms. One good is chocolate, the other is vanilla. One good uses plastic, the other aluminum.3.3.2 Perceived Differences In other cases goods are only perceived to be different by the buyers, even though no physical differences exist. Such differences are often created by brand names, where the only difference is the packaging.3.3.3 Support Services In still other cases, products that are physically identical and perceived to be identical are differentiated by support services. Even though the products purchased are identical, one retail store might offer "service with a smile," while another provides express checkout.
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