• All executives, managers and employees are trained to use KM
tools and technologies.
• The KM strategy is methodically assessed, gaps are being
identified, and methods to close the gaps are available.
• A formal support structure is in place to maintain the operation of
the KM system.
• An employee compensation and rewards program is in place and
aligned with the KM strategy.
• Sharing knowledge is now the norm in the organization and
communities of practice are actively operating.