7. Avoid Personal Prejudice
Try to be impartial.
Don't become irritated and don't let the person’s habits or mannerisms distract you
from what they are really saying. Everybody has a different way of speaking - some people are for example more nervous or shy than others, some have regional accents or make excessive arm movements, some people like to pace whilst talking - others like to sit still. Focus on what is being said and try to ignore styles of delivery.