Thank you for waiting and thank you for notifying us that your order was not received. Being consumers ourselves, we know how frustrating it can be when things like this happen. However, with this shipping method we are not able to determine what exactly happened with your order. We will refund your order 100% including shipping. That credit will usually post to your credit card within a few days. However, it may take several days as it may vary upon your credit card provider's policies. Please note that if future orders are not delivered, a refund will not be issued until the package is returned to us. We hope you understand our position. We appreciate your business and apologize for any inconvenience that this has caused you.
I am sorry please disregard the message above it is not meant for you. Thanks.
Client
I had to request a refund for the item
one order
I just want to know what the items are returned to you or not
^^
Read
Mary De Chavez
Upon checking, with the 2 order number you gave me it shows that we shipped the said order last 4/8 and I figure out that we have a previous refund made in your order number 40297151 last 4/7. Please note that if future orders are not delivered, a refund will not be issued until the package is returned to us. Once we received the said 2 order number we will then process a refund back to your credit card. Thanks.