attributes, such as the physical environment, atmosphere,
service, and merchandise qualit y (Baker, Grewal, and
Parasuraman 1994; Grewal et al. 1998). Baker, Grewal, and
Parasuraman (1994) showed that ambient and social factors
influence consumers’ inferences about merchandise and
service quality, and subsequently influence store images.
Ambient, store design, and social factors were shown to
influence merchandise value perceptions and repurchase
intentions (Baker et al. 2002). Store images can also be
used to predict store loyalties (Park 1973). Researchers have
shown positive associations between store images and consumers’ perceptions of saving, value, and quality (Biswas
and Blair 1991; Dodds, Monroe, and Grewal 1991)
attributes, such as the physical environment, atmosphere,
service, and merchandise qualit y (Baker, Grewal, and
Parasuraman 1994; Grewal et al. 1998). Baker, Grewal, and
Parasuraman (1994) showed that ambient and social factors
influence consumers’ inferences about merchandise and
service quality, and subsequently influence store images.
Ambient, store design, and social factors were shown to
influence merchandise value perceptions and repurchase
intentions (Baker et al. 2002). Store images can also be
used to predict store loyalties (Park 1973). Researchers have
shown positive associations between store images and consumers’ perceptions of saving, value, and quality (Biswas
and Blair 1991; Dodds, Monroe, and Grewal 1991)
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