When trying to install the full printer software suite, as soon as I click the button to install after the .exe is extracted, I get an alert window with, "A fatal error occurred preventing product use." No error code, just an option to close the dialog. I have read all the related support topics and similar threads and tried all the solutions to no avail. Pasted below is the detailed error log. Any help at all would be much appreciated, Happy New Year!
I understand that you are getting a fatal error while trying to install the printer. I will try my best to help you resolve this problem. I suggest that you Use the System File Checker tool to repair missing or corrupted system files. I also recommend that you download and run the HP Support Assistant to make sure all your drivers and chipset are updated.
I hope this helps, let me know.
Thank you,