In terms of process, Thomas Cook now log each incident and as part of the AIControlPoint notification module, the incident details are escalated out to other parts of the business as necessary through an automatic distribution list. Once the stakeholders have come back with their updates and actions, these are entered back into the system and the results from those are again automatically shared with the relevant personnel – a lot quicker than updating spreadsheets which would then have to be sent out through another system. Carol refers to it as ‘proactive risk mitigation’; ensuring that processes expedite crisis management rather than hinder them.