We have just being contacted by DHL Express asking to pick up a 6kgs box for you (we assume they refer to the DGR part of your order).
As you know we have prepared the order so to be shipped by DSV, we have already contacted the forwarder and asked them to pick up. Having now to hand part of the shipment to a different forwarder is generating issues and delays. We need to make sure the docs we issued and the way we packed off are ok for DHL express, we are checking now.
Please can you help confirming this?
For the future please try and give us all necessary information for shipment when you confirm the proforma so to avoid this kind of issues. Also if you could advise us as well as forwarders that would help