Dear
Thank you for your assistance in helping us to locate
your payment of (date) which had not been
credited to your account.
Please accept our apology for this error and for the
overdue notices we sent to you.
We appreciate your patronage and are sorry for the
inconvenience caused by this error.
off until that time.
We did want to inform you of this delay as soon we were
advised in order to give you as much time as possible to
make alternate arrangements, if necessary. We can assure
you, however, that if your order remains in force we will
expedite delivery to you as soon as we have received the
merchandise.
Please accept our apology for this delay and thank you for
your understanding.
I am grateful that your letter was brought to my attention
and I appreciate your perseverance in settling this matter.
Once again, I am very sorry for the inconvenience this has
caused you.