Luca,
On Sunday night 11am the service and culinary teams were left in a bit of a mess because contrary to what we had agreed blending the Old and Promotion menu's more changes had been implemented.
1). Description of dishes changed - As a result the Japanese menu and the English menu don’t match.
2). Several prices have changed. Not only do we again have different prices between the Livingroom menu and the Rossini's, but also we need to update the menu prices in Infrasis. We posted several open keys, and this is not the correct process. I, as the director FB, Cost Controller, and Directo of Finance must approve changes. I agreed to merge, not adjust.
This week Finance and IT are having an Audit and we are not complying.
3) You added 4 additional pasta dishes and this slows down the service. I removed them. The Pizza, which to me is not what Rossini stands for, has been removed.
4) The menu was not 100% balanced. We had BEEF and VEAL as main course choice for the surprise menu, as well as appetizers with Rocket Salad for the vegetarians.
I know you are passionate about your business, but need your commitment to improve and follow the process.