Improving customer involvement—in both tradi-tional and web-based advertising—has generally
received a great deal of attention in the literature
(Fortin and Dholakia 2005; Petty and Cacioppo 1981,
1986; Raman and Leckenby 1998). Two types of invol-vement have been discussed in consumer behavior:
situational and enduring involvement. Situational
involvement occurs in specific situations, while, endur-ing involvement is an ongoing concern with a product
that goes beyond situational influences (Richins and
Bloch 1986).