1. Introduction 
The Travel & Tourism (T&T) industry (of which the hotel sector forms a part) 3 employs approximately 238 million people worldwide, representing 8.4 per cent of total global employment (i.e. 1 in every 11.9 jobs) and generates 9.9 per cent of world GDP. 4 By 2018, employment in the T&T industry is expected to rise further to around 296 million people, thus cementing its position as a major global employer. The ILO definition of the Hotel, Catering and Tourism (HCT) 5 sector differs from the definition of the tourism sector used by most organizations since it includes not only the services provided to travellers but also those for residents. The tourism ratio of the turnover of hotels and restaurants, i.e. the proportion of their services provided to travellers, may range from one quarter to three quarters
 
1. Introduction 
The Travel & Tourism (T&T) industry (of which the hotel sector forms a part) 3 employs approximately 238 million people worldwide, representing 8.4 per cent of total global employment (i.e. 1 in every 11.9 jobs) and generates 9.9 per cent of world GDP. 4 By 2018, employment in the T&T industry is expected to rise further to around 296 million people, thus cementing its position as a major global employer. The ILO definition of the Hotel, Catering and Tourism (HCT) 5 sector differs from the definition of the tourism sector used by most organizations since it includes not only the services provided to travellers but also those for residents. The tourism ratio of the turnover of hotels and restaurants, i.e. the proportion of their services provided to travellers, may range from one quarter to three quarters
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