(2) Once the Blueprint is finalized and goals are identified, the department functions develop plans for how we will accomplish the Blueprint goals.
We monitor key performance indicators or metrics to ensure that the outcomes of action plans can be sustained. When action plans are not producing desired results, we complete an analysis and identify the cause, implement alternative actions, and continue to monitor performance.
The OCQ process is one of the feedback loops for us to assess how well plans have been deployed and how well action plans are producing the desired results.