Major hotels and corporate companies are relying more and more on outsourced
professional housekeeping service providers to cater to their needs. This study
focuses on the reasons of outsourced services in Housekeeping department and its
impact on Housekeeping operations. In an effort to do so, a survey in the form of
a questionnaire was conducted from the sample comprising employees of 27 star
category hotels of Mumbai & Pune cities. The respondents were employees from
the Executive Housekeepers to the associates’ categories of the Housekeeping
department. It has been observed that outsourcing is practiced in most of the
Hotels to sustain cost effectiveness, improves performance of existing employee,
saves time, improves service quality and improves efficiency of department.