Business communication and quality-related topics. Directed toward all stakeholders, this category focuses on “soft” topics that help enable better communication among stakeholders and foster a greater quality focus.
In a modern context, education and training can be delivered in a variety of dif- ferent ways. Everything from podcasts, to Internet-based training (e.g., [QAI08]), to DVDs, to classroom courses can be offered as part of an SPI strategy.