Services under this Repair Order Form are subject to Dell's standard terms & conditions, in particular the terms & conditions of service & support , available at www.dell.comap. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Repair may result in the loss of data, including user generated data. It is the Customer's sole responsibility to complete a backup of all existing data, software, and programs on affected systems before receiving services (including telephone support). Except as agreed to in writing between Customer and Dell, Dell's service offerings do not include the loading or reloading of the Customer's application software or the Customer's data as set out in the terms and conditions of service & support. DELL WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, SOFTWARE, AND PROGRAMS OR DAMAGE TO DATA, SOFTWARE AND PROGRAMS OR LOSS OF USE OF ANY COMPUTER OR NETWORK SYSTEMS.