6.2 Operational Effectiveness
Determining the key MoS for each key process and a continuous focus on the MVV to promote alignment and integration are key to the synergy that drives effective management of operations.
6.2a C4V incorporates methods to control costs into process design and redesign during the OMIS. The action plan template includes identification of needed resources to implement changes—considering funds, personnel time, equipment, space, utilities, and ideas. Process measures, such as service turn-around (efficiency), accuracy, cost per service unit, and productivity, are methods used to monitor costs during service and process design and improvement.
6.2 Operational EffectivenessDetermining the key MoS for each key process and a continuous focus on the MVV to promote alignment and integration are key to the synergy that drives effective management of operations.6.2a C4V incorporates methods to control costs into process design and redesign during the OMIS. The action plan template includes identification of needed resources to implement changes—considering funds, personnel time, equipment, space, utilities, and ideas. Process measures, such as service turn-around (efficiency), accuracy, cost per service unit, and productivity, are methods used to monitor costs during service and process design and improvement.
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