Hello,
We have granted the claim for this order and issued a refund to the buyer:
-- Order Number: 107-5498717-6590605
-- Date of Claim: July 9, 2016
-- Refund Amount: $17.38
We have determined that you are responsible for the claim, as the buyer reported that the item never arrived and there was no tracking number submitted to Amazon when the order shipped. As a result, we will debit your account for the refund amount.
To avoid future claims, you may wish to use a trackable shipping method that requires a signature, or ship using a label purchased from Shipping Services.
For tips that may help you avoid claims in the future, search "A-to-z Guarantee" in Seller Central Help.