3. Structure 'real' relationships between marketing and technical people. Promoting close and meaningful relationships between the technical innovators and the market-driven business minds is another essential principle for promoting a culture of creativity and change (Mohr et al., 2005). Although such arrangements may create some initial conflict, open communication and constructive criticism between the two functions is critical. Zien and Butler (2004) encourage companies to bring together the two functions formally and informally, as such a relationship does not only serve to resolve the traditional tensions between cost control and experimental, but also helps to provide a balance between the wild ideas of creative discovery and the concept of feasibility; the project and market constraints that the company needs to consider.