The results of our study show that
even if there might be a poor flow of information about the technology that is being implemented, the respondents believe
they will gain from the introduction of video conferences into the discharge planning sessions. With a distance-based
solution, the system and the control within the activity must change in order to ensure everyone is equally involved. In an
earlier study, Sawyer [33] argues that IT solutions may strengthen the interaction between different stakeholders, as IT
elucidates the need to work out rules and norms in communication. Sawyer [33] also points out that technical solutions often
reveal conflicts and divided opinions. It would seem that rules and norms are a problem that needs to be sorted out between
the nursing staff in primary healthcare and the nursing staff at the hospital. Implementing a new discharge planning
procedure by using video conferencing will not solve the communication problems, which seem to be quite severe. When
implementing new working routines, Holmberg & Tyrstrup [24],