The rules in Russian business
According to one HR manager: "In Russia daily work conditions can be compared to a jungle where you really don't know what can fall on your head in the next minute."
> Personal and corporate security is a major issue in every city. Background checks of employees and subcontractors, whether local or foreigners living in Russia are critical.
> Reimbursement of business losses, legal remedies for fraud and recovery of damages of any kind are almost non-existent. It is good to use Russian legal counsel for safeguarding your interests. Laws governing intellectual property are in their infancy.
> Business is hierarchical, so find out who's who before a meeting and do business with the decision makers. Business cards are essential.
> Russians are addressed by their name and father’s name carried by all Russians rarely by the family name. For example – Alezander Petrovich – which translates literally to Alexander son of Peter.
> Russians like direct talk. It is good to underline the profitability factor at an early stage of the meeting, but remember they consider too much compromise as a sign of weakness. Often the final deal is not final and you may strike a better bargain by holding out a bit more. When a deal is struck, it is often sealed off with a glass of vodka, better not to refuse.
> Punctuality is not a strong point of the Russians, but they expect foreigners to be punctual.
> When dealing with bureaucrats patience is a virtue. In government offices, small gifts and money can work wonders. It is important to know how the official and 'unofficial' systems work.
> Corruption and petty theft is rampant and often justified, even amongst company employees. It is good to be cautious.
> An expat needs to be flexible with his Russian subordinates and colleagues. To get the best, motivate them, allow them to feel secure and voice their feelings. Sell your ideas to your Russian colleagues, don't force them.
Remember learning how to unlock the human potential of Russian employees is critical for a foreign firm to be successful in Russia. Sometimes the company atmosphere, non-monetary benefits and a guarantee of a stable future is more important for a Russian than the salary.
Russian etiquette and social customs
Hospitality is a Russian virtue and at home you see a very different side of the Russians you know at work. It is an honour to be invited to a Russian home and there are certain rules to remember when you visit a Russian home for the first time:
> Bring a gift when invited. Wine, cake, chocolates and flowers are appreciated. Flowers should be given in odd numbers and avoid yellow roses, which are a sign of separation.
> Don't shake hands or kiss across the threshold of the doorstep it is considered to bring bad luck. Remove your gloves before shaking hands. You might be expected to take off your shoes before entering the house.
> Both the guest and host are expected to dress well.
> Traditionally a guest will be directed to a table laden with food and drinks immediately upon arrival, though the influences of 'European' behaviour are becoming increasingly evident. At the table you are expected to participate actively in conversation.
> Be prepared to accept all food and alcohol, Russians enjoy their drinks, if you want to decline do so very tactfully.
> Russians have a particularly unique form of toasting. Take part and learn it, as you shall be expected to give toasts when entertaining.
> Often the host will talk about his travels, prized possessions or achievements. They might even bring out family albums. Be sure to show your appreciation. More often it is a way of opening up to a guest. Russians can take criticism and are great satirists.
> Dinners go on late into the night and there is often lot of drinking and loud talking. Don’t expect too much of formalities. Remember the best of the house is on the table, give it the due respect.