First in the construction products industry to set up a Customer Care Team with Customer Care Philosophy.
• Customer Care that customers and competitors talk about.
• Understands you and communicates with you at every level.
• Proactive service providing clear and early information on orders and deliveries, you don’t even need to ask.
• Proactive marketing providing you clear technical literature for your customers and sales team to obtain specification.
• Bi-monthly evaluation of Customer Care Level against benchmark set