In a difficult marketplace, the challenge for the top logistics providers has
been to meet the needs of supply chain globalization, whilst integrating the
services that they are able to provide. As the Analytica study stated, ‘This
enables logistics providers to benefit from scale, creating competitive
advantage and a greater breadth of expertise, both of which results in benefits
to their customers… customer service must come first. This is the only true
base upon which a fully integrated service can be built.’