3. Motivation
Urban security or citizen security is an activity in which the authorities of a country together with their citizens
and other organizations work to improve peaceful living. Urban security fights violence, theft, homicide and
anything disturbing peaceful living. Within the Colombian government policy of the National Plan for Surveillance
by Quadrants (PNVCC) and the Plan Nacional de Tecnología Policial por Cuadrantes (National Police
Technological by Quadrants Plan) of the Colombian National Police Corps, which as a main goal has guaranteeing
service coverage, mobility and convergence for the police units, equipping them with technological tools within
the frame of policy of the National Community Surveillance by Quadrants, as a contribution to offer a better police
service that can reduce, through technology, crimes and law violations happening within the jurisdiction of the
plan. Based on the concepts of Mobile Crowdsourcing and Urban Computing, in this research work we are after
the design of a solution that will improve the response time of the police to the citizen requests on various matters
such as robbery, theft, disturbance, natural disasters or anything requiring the police attention.