My name is Sukyoung Kwon and on behalf of Melbourne Car World West Dealership. We have thoroughly reviewed your letter and feel that we owe you our deepest apologies for the inconvenience that you have some problems with our vehicle. At Melbourne Car World, we are very serious about our customer’s satisfaction and we work hard to get to the bottom of any customer complaints. I totally have to admit that you are the one of our most valuable customers and be sure that your problem has the highest priority.
I have forwarded your e-mail to customer service general manager, Mr. Phil Anderson. We will work out the alternatives and try to give you with the best resolution made as soon as possible. You have been a wonderful customer and we hope you forgive us for this and maintain future business relationship.
If you have any questions or comments regarding this matter, please feel free to discuss it with me at 02-1234-5678. Again, I am very sorry for what has happened to your beloved car and please be sure that we will endeavor to rectify the problem immediately.
Thank you.