An examination is made of the problems organizations face in moving from a functionally based
structure to one that is business process-based. The drivers that demand change are noted, such as the need
for simultaneous improvement of customer focus, responsiveness and lead time and cost reductions. Based on
research, 10 detailed principles for managing business processes are presented and discussed. It is cautioned
that success in managing by process is not guaranteed and requires experimentation, but it is claimed that large
payoffs can be achieved over time.