Dear Khun Buakhao,
We have already unpacked the TV and thrown away the box, as we didn't want our condo to get contaminated by lice and rat droppings. We had to bring cleaners and pest control to our condo to make sure the lice didn't spread further.
It was a very unpleasant experience and the fact that we have only been offered to bring back the TV to exchange it (by ourselves) proves of very low customer service as well as hygiene. We think a compensation would be appropriate in this case.
Best regards,
Jennifer Claesson and Raewat Na Wangkanai