Technology is so pervasive that almost all office employees need to be able to navigate the Web and to use word processing, e-mail, spreadsheet, database, and presentation software. Most colleges and universities have short courses to help students master the technicalities of these programs, and longer courses on technology’s changing impacts on how—and how often—we communicate. If new communications technologies allow for speedy, efficient management and transmission of information, they have simultaneously raised expectations of the accuracy, quality, and speed of written communications.