Quality is a measure of the extent to which customer (low-cost housing owners/ tenants/users) requirements and expectations are satisfied. The three (3) prominent quality management gurus Deming, Juran and Crosby, agreed that quality means meeting customer requirements and that increased productivity is the result of quality improvement (Bauer, et al., 2002). Akao (1994) noted that quality problems could be studied by using two approaches; the analytic approach and the design approach. Analytical approach is by handling defects and improvement scheme whereas design approach is to design to meet customer demanded quality.
Quality Function Deployment (QFD) is a design management method that emphasis on the voice of the customer. It provides a systematic means to ensure customer or market demands that are translated into accurate technical requirements and actions taken throughout each stage of product development (Akao,1994: Abdul-Rahman, 1999). Chow (1996) concluded that technical-wise, QFD method can be very useful
and effective in improving quality, lowering cost
and shortening design time in the construction
industry in Malaysia. Therefore, QFD method
was used as design approach to study the
problems of quality low-cost housing and to
develop a typical Quality Chart for a low-cost flat
based on users‟ demand.
Quality is a measure of the extent to which customer (low-cost housing owners/ tenants/users) requirements and expectations are satisfied. The three (3) prominent quality management gurus Deming, Juran and Crosby, agreed that quality means meeting customer requirements and that increased productivity is the result of quality improvement (Bauer, et al., 2002). Akao (1994) noted that quality problems could be studied by using two approaches; the analytic approach and the design approach. Analytical approach is by handling defects and improvement scheme whereas design approach is to design to meet customer demanded quality.
Quality Function Deployment (QFD) is a design management method that emphasis on the voice of the customer. It provides a systematic means to ensure customer or market demands that are translated into accurate technical requirements and actions taken throughout each stage of product development (Akao,1994: Abdul-Rahman, 1999). Chow (1996) concluded that technical-wise, QFD method can be very useful
and effective in improving quality, lowering cost
and shortening design time in the construction
industry in Malaysia. Therefore, QFD method
was used as design approach to study the
problems of quality low-cost housing and to
develop a typical Quality Chart for a low-cost flat
based on users‟ demand.
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