3. Urban freight transport management
The procedure of urban freight transport management (World Road Association, 2012) can be divided into four
stages, i.e. (a) Design stage, (b) Assessment stage, (c) Implementation stage, and (d) Evaluation stage. The design
and assessment stages corresponds to the “plan” and the implementation stage corresponds to the “do” and the
evaluation stage corresponds to the “check” and “act” procedures. The “plan, do, check, and act” (PDCA) cycle is
adopted