Fig. 10. Layered architecture of the Expert Cloud-Management Layer.
Data Assurance and Security Application
Management
Quality Management HR Management Job Management
Q. Assurance Q. Control HR Virtualization Job Scheduler
Method and Principles Training Discovery Salary and Rewards
Preventive A. Corrective A. Trust/Reputation Expertise Performance Evaluation
Infrastructure
Resource
reoccurrence. In the Expert Cloud, CA requested in these cases: identification of a nonconforming process; customer complaint; nonconforming operation delivery from a HR; identification of any other component, process or condition that does not conform to specifications, documented quality system, or requirements. The processes of CA are:
• Reviewing and defining the problems or nonconformities (including customer complaints).
• finding the causes of the problems or nonconformities.
• Determining and implementing a strategy to correct the problem or nonconformity.
• Testing and evaluating the effectiveness of the correction.
Preventive Actions (PA), as another main component of Management Layer, include the policies and processes to detect potential problems or non-conformance and detect their causes to eliminate them (Motschman & Moore, 1999 ). It is initiated to stop problems or nonconformities from occurring. It assumes that adequate monitoring and controls are ready to assure that potential problems or nonconformities are identified and eliminated before they happen. The processes of PA are:
• Reviewing and identifying the potential problems or nonconformities (especially in service delivery).
• Finding the causes of the problems or nonconformities.
• Determining and implementing a strategy to prevent occurrence of nonconformities.
• Reviewing the effectiveness of the preventive action taken.