The study also revealed that some of the establishments outsource laundry services and dry-cleaning services from outside the organization. One concludes that the hotels studied lack human resources with expertise in some non-core activities outsourced. Adoption of the outsourcing management philosophy would enable the hotel to shed off responsibility over non-core activities so as to focus on the core business of maintaining and selling rooms. Marshall (1998) cited in Paraskavas (2001) notes that the use of cleaning contractors in certain hotels has resolved some inadequacies of housekeeping departments. On the contrary, Samuel (2001) observes that there are problems brought about by outsourcing related to the internal services chains and satisfaction of the internal and the external customers. If these problems go on unnoticed or unresolved there is a possibility that they might affect service delivery and lead to reduction in hotel room and bed occupancy percentages. Objective number two sought to find out service delivery systems that ensure a welcoming environment to resident customers in hotels under study.