Customer Service
The Company believes that its ability to establish and maintain long-term relationships with its customers and to encourage repeat
visits and purchases depends, in part, on the strength of its customer support and service operations and staff. Furthermore, the
Company seeks to achieve frequent communication with and feedback from its customers to continually improve the Amazon.com
stores and services. The Company offers a number of e-mail addresses to enable customers to request information and to encourage
feedback and suggestions. Users can also contact customer service representatives via telephone 24 hours a day, 7 days a week. The
Company has automated certain of the tools used by its customer support and service staff and has plans for further enhancements.