Rita s approach to managing the conflict was avoidant and compromising at times. Avoiding the situation by withdrawing from work did not lead to any resolution of the conflict and in fact it frustrated Rita more and she felt resentful. She did initially compromise by helping the new manager, but as she had resolved the conflict situation, the resentment returned and she became an ineffective worker again. She did not communicate and negotiate with the general manager or the new quality control manager to come up with a solution to resolve the problem. Instead, she stopped communication completely. She tended to be avoidant and compromising in dealing with the conflict she experienced. This had an impact on her as a worker and on the organization.