Provide confirmation
The patients felt that the RN accepted them despite their
problems, that the RN understood their thoughts during
the changing process. It was important to the patients to
receive confirmation that they were on the right path in the
changing process of changing. A patient described this as:
The nurse understands me when I say what I
think…… not just someone saying, “You cannot carry
on with that”….. It doesn’t work. You must be
understood; otherwise, it doesn’t help.