The landlady, on the other hand, is described with nothing but positive terms. The speaker mentions her "good-breeding," "lipstick coated" voice, "long gold-rolled/Cigarette holder," all possessions that should make her a respectable lady (lines 7-9). These words describing her wealth are neutral in regard to her personal character, but allow that she could be a good person. Her goodness is seemingly confirmed later on when the speaker says that she was "considerate" in rephrasing her question (line 17). Her response to the caller's question included only "light / Impersonality" (lines 20-21). Although she was described as being a wealthy woman, she was seemingly considerate and only slightly impersonal. The speaker seems almost grateful for her demeanor. Of course, these kind descriptions of the woman are teeming with verbal irony. We know that she is being very shallowly judgmental even while she is seeming to be so pleasant