In this platform quality improvement (reduction of non-quality and process improvement) requires combining reflection. All actors in the supply chain to define achievable objectives and agreed standards.
The mapping process is that to improve service quality and delivery of goods in the first process of preparing the shipment, we must introduce three indicators (the reduction in freight rates and passenger for certain goods (i10.1), and the unit cost of transport (i14.1) at the extent of work required and the realization of transport since the relationship between them is inseparable. At this same process and specifically between the two messages of the "non-feasible", measure the rate of return (i1.1).